Every three years as part of the Royal Australian of College of General Practitioners Accreditation requirements, our Clinic conducts a patient practice improvement survey. This is organised through an external company called CFEP.
In September, 211 patients of the Stirling Central Health Clinic completed the survey. Questions in the survey asked about a range of topics including our provision of clinical care, satisfaction with your consultation, making appointments, after hours care, treatment in the practice, privacy and so on.
Overall, 97% of all patient ratings about our clinic were either good, very good or excellent.
The purpose of the survey is for us to look at ways that we can improve the service we offer to our patients. Patients have provided us with feedback about topics such as our waiting room, mask wearing and about appointments so we will be looking at all suggestions for improvement and we will be making changes.
We would sincerely like to thank all patients who participated in the survey.