Patient Information

Documents to download:

Home and other visits

Home visits are available for regular patients of this practice whose medical condition prevents them from attending the surgery.

Telephone Access

GPs in the practice may be contacted during normal surgery hours, however we try not to interrupt consultations with telephone calls. If the GP is with a patient, a message will be taken and the reception staff will advise you when it is likely that the GP will return your call. Your call will always be put through to the GP in an emergency.

Fees and billing arrangements

We now use Medicare Easyclaim which means your Medicare rebate can now be paid instantly into your cheque or savings account, at our front desk, for MOST accounts. For more information about our fees, feel free to ask our reception staff. We accept most credit cards and have eftpos facilities. Fees are payable in full at the time of consultation.

If you have any difficulty in paying our fees, please discuss it with us.

If you have a current pension or health care card, you will be bulkbilled for MOST services. Please ensure you have the relevant card with you when you visit. We do not routinely bulk bill patients with Seniors Health Cards.

Getting the results of any test or procedure

Your doctor will let you know whether to telephone for your results OR make an appointment.

If you are telephoning for your results, please call the Practice Nurse between 9.00am and 5.30pm Monday to Friday, if possible. The Practice Nurse will be able to give you basic information regarding your results and advise whether you require a follow up appointment with your doctor.

Please phone in for your results as we do not routinely phone every patient. Your doctor can tell you when your results will be ready.

Should you prefer to discuss results with your doctor please make an appointment.

Email access

The RACGP does not recommend the use of email for the transfer of patient information. Email is not considered secure as it is not encrypted. We regret we are generally unable to send your results and other clinical information to you by email. If you would like copies of your results we are happy to provide you with a printed copy.

Reminder System

Our practice is committed to preventive care and uses a computerised reminder system. We may send you a reminder letter from time to time offering you preventative health services appropriate to your care.

If you do not wish to be part of this system please let your doctor or reception know.

Your doctor may also ask us to phone you regarding follow up appointments and we may leave a message asking you to contact the clinic.

If you have any concerns about being contacted by the clinic, please let us know.

Management of your Personal Health Information

As a patient of this practice we need to collect your personal details and a full medical history, so that we can look after you. We take the security and privacy of your personal information seriously, and you can request a copy of our privacy policy at any time. If you would like access to your health record, please contact the Practice Manager, or speak to your doctor.

Your rights

If you have a problem we would like to hear about it. Please feel free to talk to your doctor or Practice Manager. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously.